TrustBuy

7 Criteria for Measuring Trust in E-Commerce

Seven criteria are used to holistically assess brand reliability and customer-centric performance. These criteria help provide consumers with a secure shopping experience while enabling brands to improve their processes and enhance service quality.

TrustBuy

Customer Satisfaction

  • The brand's user reviews on Google and various e-commerce platforms are analyzed in detail.
  • During this review process, feedback on different aspects of user experience, such as product quality, delivery speed, and customer service response time, is taken into account.
  • Based on real customer experiences, the extent to which the brand meets expectations and how satisfying its services are is evaluated.
  • The obtained results provide significant insights into the brand's ability to offer a reliable shopping environment.

Scores and Correspondences

The trust score is created by evaluating the performance of e-commerce companies based on key criteria such as service quality, customer satisfaction, and reliability. The goal is to help users easily distinguish companies that provide reliable and quality services in their shopping experiences. At the same time, these scores serve as a guide that shows companies their areas for improvement.

Top-tier service with flawless reliability and outstanding customer satisfaction.

Join the Trusted Brands

Contact our team to elevate your brand’s reliability and earn the Trust Badge. Meet TrustBuy, the symbol of safe shopping, and let your customers choose you with confidence.

TRUST SCOREYUBTSURTEROCSTSURTA+ExcellentAverage Revenue Increase+20%Average Revenue Increase