In today's e-commerce world, while consumers seek safe and seamless shopping experiences, brands work to earn and maintain their trust. However, ensuring mutual trust in this process is not always easy.
Since 2001, Şikayetvar has served as a bridge between consumers and brands. To help build trust in e-commerce, it launched TrustBuy.
TrustBuy provides a system that helps consumers make informed purchases by evaluating brand reliability using objective criteria. Consumers can easily see which brands are trustworthy when shopping, while brands have the opportunity to prove their reliability and increase customer loyalty.
Built on Şikayetvar’s 20+ years of experience, TrustBuy sets high standards for the e-commerce ecosystem by making trust measurable and sustainable. Using advanced technology and expert analysis, it empowers consumers to make informed choices and helps brands improve their customer-focused strategies.
Since 2015, Şikayetvar has organized the A.C.E (Achievement in Customer Excellence) Awards, aiming to honor trustworthy brands. The awards are based on the Customer Experience Index, derived from the results of over 1.5 million surveys collected throughout the year, and they offer concrete data to support brands' customer-focused approaches.
