TrustBuy
score exists, no doubt

The brand's user reviews on Google and various e-commerce platforms are analyzed. In this way, customer satisfaction is measured based on real user experiences. These measurements are crucial in determining whether customers are provided with a reliable shopping experience.

The brand's responses to user feedback on Şikayetvar and Google are reviewed to assess how quickly and effectively they resolve complaints. This helps ensure reliable solutions are provided.

It is checked whether the brand clearly displays key details like its address, contact info, tax number, MERSIS number, and legal agreements in an easily accessible way. This ensures transparency and allows customers to reach the brand directly.

The brand’s duration of operation in the industry is evaluated to measure its experience and stability. Brands that have been active for a long time demonstrate their reliability in the sector and provide consistent service to their customers.

The infrastructure used on the brand’s e-commerce site is reviewed according to the necessary security standards for protecting customer information. It is verified that all technical measures taken to ensure the safety of user data are fully implemented.

In the brand return risk criterion, we focus on unresolved refund and return issues. For TrustBuy, this area directly represents financial security. As the brand return risk rate increases, it reduces the brand's TrustBuy score and clearly reflects the increasing financial risk to users.

Commercial abuse covers deceptive and unethical trade practices that mislead consumers. We evaluate this criterion based on finalized decisions by official institutions. Counterfeit product sales, misleading campaigns, data breaches, and financial security vulnerabilities are considered as risk factors that undermine reliability.