We evaluate e-commerce brands with objective criteria and determine their trust scores. By showing this score with a badge, we highlight the success of brands and offer consumers a safe shopping experience.
How It Works
The TrustBuy badge is a mark of trust that shows e-commerce companies meet reliability standards. Company data is analyzed based on 7 criteria to generate a trust score, which is then made visible through the badge. The entire process is quick and simple: apply, have your brand evaluated, and receive your badge along with your Trust Score report.
The brand's user reviews on Google and various e-commerce platforms are analyzed. In this way, customer satisfaction is measured based on real user experiences. These measurements are crucial in determining whether customers are provided with a reliable shopping experience.
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The infrastructure used on the brand’s e-commerce site is reviewed according to the necessary security standards for protecting customer information. It is verified that all technical measures taken to ensure the safety of user data are fully implemented.
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It is checked whether the brand clearly displays key details like its address, contact info, tax number, MERSIS number, and legal agreements in an easily accessible way. This ensures transparency and allows customers to reach the brand directly.
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The brand’s responses to user feedback on Şikayetvar and Google are reviewed to assess how quickly and effectively they resolve complaints. This helps ensure reliable solutions are provided.
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The brand’s duration of operation in the industry is evaluated to measure its experience and stability. Brands that have been active for a long time demonstrate their reliability in the sector and provide consistent service to their customers.
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Critical issues such as product delivery, refunds, access problems, and data security breaches in user reviews are carefully examined. This helps minimize potential problems and creates a safer shopping environment.
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The brand’s past activities and financial status are thoroughly analyzed. This ensures that the brand being shopped from has a financially stable and legally trustworthy foundation.
View DetailsThe trust score badge is displayed on different pages of the website such as the homepage, product, and cart. While highlighting the reliability of the brand, consumers are offered a safe and transparent shopping experience.
A trustworthy brand image expands your customer base, boosts sales, strengthens loyalty, and increases your market share.
Being perceived as a trustworthy company in the world of e-commerce strengthens your brand image and puts you ahead of the competition.
Trust accelerates shopping decisions, reduces cart abandonment, and boosts both conversion rates and profitability.
