The TrustBuy Badge (“Badge”) determines the trust scores of e-commerce brands based on objective criteria. It presents a rating regarding the reliability and satisfaction of e-commerce brands in the eyes of third-party consumers, based on publicly available user reviews. It aims to guide consumers in their transactions but does not engage in any warranty or guarantee activities. The following criteria, obtained from open sources, are taken into consideration in the evaluation:
1-) Customer Satisfaction,
2-) Cybersecurity,
3-) Accessibility and Transparency,
4-) Complaint Management,
5-) Operational Duration,
6-) Critical Error Performance, and
7-) Legal and Financial Risks.
How the evaluation is carried out is transparently disclosed on our website.
However, this trust score and Badge do not constitute definitive verification regarding the security or protective measures of the e-commerce site, nor do they offer any approval or accreditation. TrustBuy is not an alternative to the services provided by the Ministry of Trade and its affiliated institutions and organizations.
The trust score and Badge are offered in exchange for a defined evaluation fee and do not provide any other benefits or advantages to the parties. Furthermore, the fee paid for the issuance of the trust score and Badge does not affect the evaluation criteria and does not guarantee any outcome.
The information and data forming the basis of the evaluation activities are obtained from third-party sources believed to be accurate and reliable by TrustBuy. TrustBuy is not obligated to independently verify or audit the accuracy, completeness, or authenticity of such information and data. Additionally, TrustBuy reminds that customer/user opinions and reviews used in the evaluation may be personal views of the individual user and may not be objective assessments, and does not endorse them. However, these elements are still considered as criteria for other customers/users. Therefore, when purchasing goods or services from e-commerce sites that have a trust score and/or Badge, each user is responsible for assessing the site's safety, reliability, and accuracy. The trust score and/or Badge does not replace the user's skills, judgment, or experience.
TrustBuy and the Badge do not advertise the rated sites, nor do they direct users/customers to those companies.
Neither TrustBuy nor any person affiliated with TrustBuy makes or can make any guarantee or representation regarding the completeness, reliability, quality, or accuracy of the information and data used in the rating process. TrustBuy disclaims, to the fullest extent permitted by law, all types of warranties, whether express or implied, legal or otherwise.
The trust score or Badge on the website does not mean that TrustBuy acts as a guarantor or surety for the respective e-commerce site. Similarly, the Badge cannot be considered a guarantee regarding the goods or services offered on the related website, nor is it a solicitation, recommendation, or offer to purchase, sell, or perform any transaction involving such goods or services.
The trust score or Badge on the website does not mean that TrustBuy guarantees the financial status or adequacy of the respective e-commerce site, nor is it a guarantor of the parties’ obligations arising from private legal agreements.
Without limiting the foregoing, TrustBuy (and its directors, officers, members, employees, representatives, or agents) does not guarantee the adequacy, completeness, or currency of the trust score and Badge. TrustBuy is not responsible for any errors or omissions or for any results arising from the use of the Badge, regardless of the cause. TrustBuy (or its directors, officers, members, employees, representatives, or agents) shall not be liable under any circumstances for any direct, indirect, special, incidental, or consequential damages, costs, expenses, legal fees, or losses (including, but not limited to, loss of revenue or profit and opportunity costs) arising from any use of the Badge.
External objections regarding a company's rating are evaluated by TrustBuy, and if confirmed, the rating in the relevant area may be revised either positively or negatively.