TrustBuy

7 Criteria for Measuring Trust in E-Commerce

Seven criteria are used to holistically assess brand reliability and customer-centric performance. These criteria help provide consumers with a secure shopping experience while enabling brands to improve their processes and enhance service quality.

TrustBuy

Accessibility and Transparency

  • The brand's official address, contact details, tax number, MERSIS registration, and legal documents are verified to be transparently provided to customers.
  • Ensuring this information is clear and accessible makes it easier for consumers to directly communicate with the brand, conduct transactions securely, and effectively protect their rights in legal matters.
  • Additionally, the completeness and accuracy of this information play a crucial role in assessing the brand's reliability and legal compliance.

Scores and Correspondences

The trust score is created by evaluating the performance of e-commerce companies based on key criteria such as service quality, customer satisfaction, and reliability. The goal is to help users easily distinguish companies that provide reliable and quality services in their shopping experiences. At the same time, these scores serve as a guide that shows companies their areas for improvement.

Top-tier service with flawless reliability and outstanding customer satisfaction.

Join the Trusted Brands

Contact our team to elevate your brand’s reliability and earn the Trust Badge. Meet TrustBuy, the symbol of safe shopping, and let your customers choose you with confidence.

TRUST SCOREYUBTSURTEROCSTSURTA+ExcellentAverage Revenue Increase+20%Average Revenue Increase