TrustBuy

7 Criteria for Measuring Trust in E-Commerce

Seven criteria are used to holistically assess brand reliability and customer-centric performance. These criteria help provide consumers with a secure shopping experience while enabling brands to improve their processes and enhance service quality.

TrustBuy

Duration of Operation

  • The level of experience and stability is determined by examining how many years the brand has been serving in the industry.
  • The length of the experience period allows the brand to build trust in the industry, continuously improve its expertise, and provide more effective solutions to its users' needs.
  • Long-standing operations demonstrate the brand's industry knowledge, consistent service quality, and ability to adapt to changes.

Scores and Correspondences

The trust score is created by evaluating the performance of e-commerce companies based on key criteria such as service quality, customer satisfaction, and reliability. The goal is to help users easily distinguish companies that provide reliable and quality services in their shopping experiences. At the same time, these scores serve as a guide that shows companies their areas for improvement.

Top-tier service with flawless reliability and outstanding customer satisfaction.

Join the Trusted Brands

Contact our team to elevate your brand’s reliability and earn the Trust Badge. Meet TrustBuy, the symbol of safe shopping, and let your customers choose you with confidence.

TRUST SCOREYUBTSURTEROCSTSURTA+ExcellentAverage Revenue Increase+20%Average Revenue Increase