TrustBuy

7 Criteria for Measuring Trust in E-Commerce

Seven criteria are used to holistically assess brand reliability and customer-centric performance. These criteria help provide consumers with a secure shopping experience while enabling brands to improve their processes and enhance service quality.

TrustBuy

Performance on Critical Issues

  • User reviews are examined in detail to assess key risk areas such as delivery issues, refund and return process failures, access problems, and data security vulnerabilities.
  • The brand's performance is evaluated by considering the frequency of such critical issues and the effectiveness of the solutions provided.
  • This analysis helps identify issues that directly impact customer experience and provides an indicator of how effectively brands take measures to ensure a secure shopping environment.

Scores and Correspondences

The trust score is created by evaluating the performance of e-commerce companies based on key criteria such as service quality, customer satisfaction, and reliability. The goal is to help users easily distinguish companies that provide reliable and quality services in their shopping experiences. At the same time, these scores serve as a guide that shows companies their areas for improvement.

Top-tier service with flawless reliability and outstanding customer satisfaction.

Join the Trusted Brands

Contact our team to elevate your brand’s reliability and earn the Trust Badge. Meet TrustBuy, the symbol of safe shopping, and let your customers choose you with confidence.

TRUST SCOREYUBTSURTEROCSTSURTA+ExcellentAverage Revenue Increase+20%Average Revenue Increase